About Us
For over 15 years, our small team has been making software that helps eCommerce businesses streamline their operations.
Fun Facts
2010
Ordoro launched
13
current employees
$1.7 billion
GMV processed (past 12 months)
16.6 million
SKUs tracked (past 12 months)
- Jagath Narayan
- CEO and Co-Founder
- Since 2010
- Matt Omohundro
- Design Director
- Since 2012
- Kristen Tan
- Director of Customer Success
- Since 2012
- Dustin Moore
- Sr. Frontend Engineer
- Since 2014
- Sophie Hernandez
- Director of Engineering
- Since 2015
- Seth York
- Sr. Software Engineer
- Since 2018
- Kyle Berthusen
- Implementation Manager
- Since 2018
- Brian Everett
- Director of Sales
- Since 2019
- Charlene Warnock
- Sr. Customer Success Leader
- Since 2019
- Danny Greenup
- Account Manager
- Since 2023
- Audrey Savad
- Customer Success Leader
- Since 2024
- William Simons
- Customer Success Leader
- Since 2024 (prev. 2016-2022)
- Jennifer Lozano
- Marketing Specialist
- Since 2024
HOWDY, Y’ALL!
We’re Ordoro, a small team based in Austin, Texas, building ecommerce software for businesses that need shipping, inventory, purchasing, kitting, and fulfillment to work together.
Being a smaller team keeps us close to the people using Ordoro every day. The people answering customer questions work closely with the people designing, building, and improving the product. Feedback does not have to travel through layers of departments before it reaches someone who can do something with it.
We also take the time to learn how our customers operate. No two ecommerce businesses handle orders, inventory, suppliers, or fulfillment exactly the same way, and understanding those differences helps us support customers better and build a useful product.
Ordoro has been working with ecommerce businesses for over 15 years and many of those relationships have lasted for that entire time. We may be a tiny team, but there is a lot of eCommerce experience behind the folks you see here.
Want the long version? Learn how we went from MBA class project to self-sustaining, cash flow positive business with thousands of active customers.
Massive eCommerce challenges deserve innovative software solutions.
That’s why we work closely with our customers to create timesaving features that deliver real value, everyday.
- Product
- Direct feedback from our customers helps shape Ordoro.
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We listen closely to how customers use Ordoro and where their workflows could be better. Feedback is shared across our team and regularly considered as we plan improvements and new features.That means the people using Ordoro every day have a real voice in where the product goes next.
- Design
- Our process is centered around the needs of everyday users.
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Our design team works closely with product, engineering, support, and even our customers to make complicated eCommerce workflows easier to navigate.From new features to everyday improvements, the goal is the same: make Ordoro simple to understand and easy to use.
- Engineering
- The people building Ordoro aren’t far away at all.
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Our engineers work directly with teams across Ordoro and, sometimes, with customers themselves.That keeps them close to the real workflows behind feature requests, questions, and problems, so they're not just building software. They understand why customers need it.
- Marketing
- We learn how businesses actually use Ordoro and let others know.
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Customer conversations, stories, partners, and feedback give us a front-row seat to how ecommerce operations work in the real world.We use what we learn to share useful resources, tell our customers' stories, and help businesses understand where Ordoro may fit into their operation.
- Sales
- We’ll tell you early on if Ordoro isn’t the right fit for your business.
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Our sales team starts by understanding your eCommerce workflows, not by pushing software.If Ordoro fits what you’re trying to accomplish, we’ll help you figure out the best way to use it. If it doesn’t, we'll tell you. We’d rather start with the right fit than make the wrong sale.
- Customer Support
- You’ll always talk to an actual human who really understands Ordoro.
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Our support team doesn't just answer tickets. They help customers configure their accounts, learn the platform, troubleshoot workflows, and get more from Ordoro.They also test our releases and work closely with the rest of the company, so when you have a question, you're talking to someone who knows the product inside and out.
Fact of Life: No two eCommerce operations look exactly alike.
We totally get this and pride ourselves on creating and supporting a highly flexible platform. Check out how our customers use Ordoro to connect the pieces of their operations in ways that work for them.
Case Study
The Boardsmith
Learn how they rely on Ordoro to fulfill Shopify orders and manage inventory for their handcrafted cutting boards and butcher blocks.
Ordoro FAQs
- Ordoro is an ecommerce operations platform used to manage shipping, inventory, purchase orders, kitting, dropshipping, and orders across multiple sales channels.
- Businesses use Ordoro to keep more of the work behind each order connected, from managing inventory and purchasing to shipping and fulfillment.
- Ordoro has been helping ecommerce businesses since 2010. Over the years, the platform has expanded from shipping and order management into broader inventory, purchasing, kitting, manufacturing, and dropshipping workflows.
- Ordoro is based in Austin, Texas, with a few of our teammates sprinkled across the US. Our small team works across product, engineering, design, sales, marketing, and customer support to build and support the platform.
- Nope! Ordoro is ecommerce operations software, not a 3PL or fulfillment provider. We do not own warehouses or physically fulfill orders.
- Instead, Ordoro helps businesses manage the operations behind fulfillment, including orders, inventory, shipping, dropshipping, suppliers, and fulfillment partners.
- Explore our 3PL partners →
- Yes. Ordoro has an experienced, U.S.-based customer support team that works directly with customers on setup, questions, troubleshooting, and everyday workflows.
- Our support team also works closely with product and engineering, helping keep customer feedback close to the people building and improving Ordoro.
- Ordoro connects with popular ecommerce platforms and marketplaces including Shopify, Shopify Plus, BigCommerce, WooCommerce, Amazon, eBay, Etsy, Walmart, and more.
- See all integrations →
- Ordoro brings shipping, inventory, purchasing, kitting, manufacturing, and dropshipping workflows together in one platform. Behind the software is a small, experienced team that works closely with customers and understands how ecommerce operations work.