Listed as one of the Top 3PL Providers and Top Commerce Platforms by Multichannel Merchant, SFG is a leader in technology and operational solutions for the ecommerce marketplace.
Warehouse Management and Distribution
SFG has got this down to a science. Utilizing their order management system and warehouse capabilities, they finalize the process by packing the order and shipping it out for merchants. SFG ships worldwide daily with all major carriers and utilizes a co-ship partner for volume-based shipping discounts where possible. SFG’s operations team continually evaluates shipping options and rate shops for the most cost-effective methods. They even offer next-day and same-day rush shipment options for those last-minute customers.
Order Management System
SFG’s order management system streamlines and simplifies the fulfillment process. Keep track of orders, notify customers with success and shipping messages, and a whole lot more. They even integrate with a variety of sales channel and online marketplaces (via Ordoro) as well as other vendors to further streamline order, customer care and shipping workflows.
SFG’s experienced team of call center reps are available to your customers seven days a week. They work with you to provide your customers a seamless customer service experience. Their cloud-based telephony also supports online chat, call recording, and IVR.
Secure Payment Processing
SFG is PCI Compliant as a Level One Service Provider (the highest level) and SSAE 18 audited. They offer payment options that include cash, check, credit card, and PayPal.