Order Management Software

An Order Management System (OMS) is the software that sits between your sales channels and your fulfillment operation. When an order arrives from Shopify, Amazon, BigCommerce, or any other channel, the OMS captures it, routes it to the right fulfillment path (warehouse, dropship supplier, or 3PL), triggers a shipping label, and posts the tracking number back to the customer's channel — all without manual intervention on each order.

Ordoro is order management software built specifically for ecommerce sellers. It connects to every channel you sell on, consolidates all orders into one queue, and gives your team the tools to process them accurately at volume: automation rules, batch label printing, barcode scanning for pick/pack verification, and automatic dropshipping routing. Hundreds of Shopify, BigCommerce, Amazon, and WooCommerce sellers use it daily.

How Ordoro's Order Management Works

1. All channels, one queue

Orders from every connected channel — Shopify, Amazon, BigCommerce, WooCommerce, eBay, Etsy, Walmart — import into a single Ordoro order queue. Your team works from one screen regardless of which channel the order came from. There's no toggling between Shopify admin, Seller Central, and BigCommerce to process the day's work.

For channels that support Instasync (including Shopify and BigCommerce), orders arrive via webhook the moment they're placed — no polling delay. Other channels import on a configurable schedule. See: How does Instasync work?

2. Automation rules and shipping presets

Repetitive orders don't require manual decisions. Ordoro's automation rules evaluate incoming orders against conditions you define — channel, SKU, order weight, shipping address, product tag — and apply actions automatically: assign a shipping method, apply a shipping preset, tag the order, route it to a warehouse, or flag it for review.

Example: All orders from your Amazon channel weighing under 1 lb automatically get USPS First Class. All orders containing a specific SKU route to your Texas warehouse. All international orders get flagged for manual review. These rules run on import — before anyone touches the queue. See: How do I set up Automation Rules? | Examples of Automation Rules | Can I have a rule run on orders that already exist in Ordoro?

3. Batch label printing

Once automation rules have pre-set shipping methods, your team can select a batch of orders and print all their labels at once — dozens or hundreds at a time. You're not clicking through each order individually. For high-volume days, this is where the time savings are largest. Ordoro also supports InstaPrint — a direct-to-printer integration via PrintNode that sends labels straight to your label printer with one click, skipping the PDF download step entirely. See: How to set up InstaPrint in Ordoro

4. Barcode scanning for pick/pack verification

Before any label prints, your warehouse staff can scan each item to verify it matches the order. If the wrong item is scanned, Ordoro flags it before the label is generated — preventing mispicks from becoming shipped errors. This runs directly in Ordoro without a separate warehouse scanning system. See: How to set up UPCs for barcode scanning and How do User Permissions work for the barcode workflow?

5. Dropshipping order routing

For products that ship from suppliers rather than your warehouse, Ordoro routes orders to the correct supplier automatically. Each product is assigned to a supplier in Ordoro. When an order comes in for a dropship item, Ordoro identifies the supplier and routes the order — no manual forwarding.

Mixed orders — where some items ship from your warehouse and others route to suppliers — split automatically. The warehouse portion gets a shipping label; the dropship portion routes to the supplier. Each supplier accesses their orders through a Vendor Portal: they receive order details, update inventory levels, and post tracking numbers back — without access to your full Ordoro account. See: How to set up and use the Vendor Portal | Automatically set shipping methods for dropship orders | How can I dropship orders to a supplier with Automation Rules?

6. Order splitting for multi-location fulfillment

If an order needs to ship from two different warehouses, or part of it is back-ordered, Ordoro can split it into separate shipments. From the Orders tab, select the order → Actions → Split Order → assign which items move to the new shipment. Each resulting order gets a suffix (e.g., original `1-ABC` becomes `1-ABC-1` and `1-ABC-2`). Financial data (discount, shipping, tax) stays on the first sub-order; item costs split accordingly. All sub-orders are linked under a "Related Orders" section for easy tracking. You can split split-orders repeatedly if needed. See: How do I split an order into multiple shipments? | What happens to the original order when I split it?

7. Tracking pushback

When a label is generated in Ordoro, the tracking number posts back to the originating channel automatically — triggering that channel's fulfillment confirmation and customer shipping notification. This applies across all connected channels without separate manual entry. See: How can I resend tracking to my sales channel? | Watch: How to Resend Tracking to Sales Channels in Ordoro | How to Create a Manual Order in Ordoro

OMS and Inventory Management: How They Connect

An OMS manages the order lifecycle — intake, routing, fulfillment, and tracking. An inventory management system (IMS) manages stock levels, warehouse locations, and replenishment. In many setups these are separate systems that have to be integrated.

In Ordoro, both are built into the same platform. When an order ships from a warehouse, inventory decrements from that warehouse's count automatically. When inventory writeback is enabled, Ordoro pushes updated quantities to every connected channel on a configurable schedule — so your Shopify, Amazon, and BigCommerce listings all reflect the same post-fulfillment stock level without a separate sync step. See: How to enable inventory writeback | Auto-sync inventory across sales channels

This eliminates the integration overhead between a standalone OMS and a standalone IMS — and the lag that creates oversells when the two systems don't stay in sync.

Multichannel Order Routing

Ordoro handles the three main ecommerce fulfillment models simultaneously:

Self-fulfillment (warehouse): Orders route to your warehouse(s), labels print, inventory decrements from the correct location, tracking posts back to the channel.

Dropshipping: Orders route to the assigned supplier's Vendor Portal automatically. The supplier fulfills and posts tracking. Mixed orders split so each portion routes appropriately.

3PL fulfillment: Ordoro integrates with third-party logistics providers. Orders route out, tracking comes back, inventory stays in sync.

Discounted Carrier Rates

Ordoro ships via USPS, FedEx, UPS, and Canada Post. USPS rates through Ordoro are discounted up to 67% off retail — the same commercial rates available through enterprise accounts, accessible to sellers of any size. You compare rates across carriers directly in the order screen before selecting a shipping method. See: How to compare shipping rates across carriers

Order Costing and Margin Tracking

Every order that ships through Ordoro carries a cost — the weighted average unit cost (WAC) of each item fulfilled. Ordoro tracks per-SKU costs using WAC, updating automatically each time a purchase order is received. This means every order's gross margin is calculable from the same system you use to fulfill it — no separate cost reconciliation with your accounting tool required.

Ordoro's profit analytics calculate gross margin per order and per product based on cost versus selling price. For multichannel sellers, this shows which channels and products are actually profitable — not just which generate the most revenue.

User Permissions for Order Management

Growing fulfillment teams need role-based access. A warehouse picker doesn't need to see supplier costs or adjust inventory sync settings. A purchasing manager doesn't need to modify shipping presets.

Ordoro's user-level permissions scope access by role:

• Warehouse staff can pick, pack, scan, and ship from the order queue without accessing inventory settings, channel configurations, or financial data
• Purchasing staff can create and send POs without touching order fulfillment workflows
• Managers can view margin data, cost reports, and full inventory valuations while restricting that visibility from other users

Permissions also control who can adjust inventory quantities manually and who can trigger inventory sync to sales channels. See: Can I select which users can adjust/update inventory in Ordoro?

Returns and Reverse Logistics

When a customer returns an item, Ordoro lets you create a return label directly from the shipped order — using the same carrier connections and discounted rates as outbound labels. Once the item is received back at your warehouse, you add the returned quantity to physical on hand via a manual inventory adjustment. Each adjustment is logged in the inventory history with a timestamp and reason code, so your stock count reflects the return without ambiguity.

For businesses processing frequent returns, holding returned stock in a dedicated returns warehouse in Ordoro lets you inspect items before moving them back to sellable inventory — only units confirmed as sellable get restocked. See: How do I process a return in Ordoro? | How do I create return labels using Ordoro? | How to create and add Return Codes to RMAs | How do I export my Return orders (RMAs)?

What Ordoro Customers Say

Taste of Texas — a Houston-based specialty beef retailer and restaurant — ships up to 1,300 orders per day during peak season (Thanksgiving through Christmas). Before Ordoro, label printing took 7 hours daily. After: 30 minutes. Their team reduced fulfillment errors by 15% in the same period. *"We couldn't have grown 250% compounded annually without the automation features that Ordoro has provided."* — Corbin Blackford, General Counsel. Read the full case study: Taste of Texas and Ordoro

Spa Store — New Zealand's first major online spa and pool supply retailer — has used Ordoro since 2012. They operate two sales channels (BigCommerce and TradeMe) with 2,000 SKUs and a hybrid fulfillment model: approximately half their orders ship from a 3PL, the other half route to dropship suppliers. Ordoro's automation handles routing without manual intervention. *"The strength of Ordoro is that we've never had a problem with scalability"* — whether handling 10 or 1,000 monthly orders. Read the full case study: Spa Store and Ordoro

Customer Support

Ordoro is run by a small, dedicated team. When you have a question, you reach a real person — by phone, email, or screen share — not a support bot or ticketing queue. Phone support runs Monday through Friday, 8:30 AM to 5:00 PM CST.

Every new account gets a structured onboarding: five weekly calls with a dedicated onboarding specialist to get your channels, warehouses, automation rules, and fulfillment workflows set up correctly from the start.

What is OMS Software?

OMS software (Order Management System software) is the category of tools that manage the order lifecycle from placement to delivery. Core functions include:

• Capturing orders from sales channels
• Routing orders to the correct fulfillment path (warehouse, dropship, 3PL)
• Generating shipping labels and coordinating with carriers
• Tracking shipment status and communicating it back to customers and channels
• Managing returns and exchanges

For ecommerce sellers, an OMS needs to aggregate orders across multiple channels into one workflow — otherwise the team is logging into each platform separately to process that channel's orders. Ordoro is built specifically for this multichannel ecommerce use case.

OMS vs CRM: What's the Difference?

A CRM (Customer Relationship Management) system tracks customer interactions — sales conversations, support history, relationship data. An OMS tracks order transactions — what was ordered, fulfillment status, shipping, and returns.

They're complementary rather than competing. A CRM tells you who the customer is and what your relationship looks like. An OMS tells you what they ordered and whether it shipped on time. Large operations often run both; for ecommerce sellers primarily concerned with fulfillment speed and accuracy, an OMS is the more operationally critical tool.

Is Shopify an OMS?

Shopify includes basic order management functionality: you can view orders, manually mark them fulfilled, and send shipping notifications. For sellers operating on Shopify alone with low order volume, this may be sufficient.

Where Shopify's native order management falls short:

• Multichannel: Shopify only shows Shopify orders. Amazon, eBay, BigCommerce, and WooCommerce orders don't appear.
• Automation: Shopify has no native automation rules for carrier/rate selection or routing logic.
• Batch processing: Labels print one at a time in Shopify's native interface.
• Dropshipping routing: Shopify has no built-in supplier routing or Vendor Portal.
• Barcode scanning: Not available natively for pick/pack verification.

Ordoro connects to Shopify as one of many channels — pulling Shopify orders into the unified queue alongside orders from every other platform.

Can QuickBooks Be Used for Order Management?

QuickBooks is accounting software. It can track sales orders and generate invoices, but it wasn't built as an OMS — it has no carrier integrations, no batch label printing, no multichannel order import, and no inventory writeback to sales channels. For ecommerce sellers fulfilling at volume, QuickBooks alone is not a practical order management solution.

Ordoro and QuickBooks are commonly used together: Ordoro handles the operational layer (orders, labels, inventory), and QuickBooks handles the financial layer (accounting, invoicing). They complement each other rather than compete.

Frequently Asked Questions

What is order management software?

Software that manages the full lifecycle of a customer order — from the moment it's placed on a sales channel through routing, fulfillment, shipping, tracking, and returns. For ecommerce sellers on multiple channels, it aggregates orders from all platforms into one queue and automates routing and label generation.

What is the best order management software for ecommerce?

For ecommerce sellers who need multichannel order aggregation, automation rules, batch label printing, dropshipping routing, and inventory sync in one platform, Ordoro is the strongest option. Rated 4.9 stars by hundreds of Shopify, Amazon, BigCommerce, and WooCommerce sellers.

What is the best OMS software?

For ecommerce and multichannel retail, Ordoro. For large enterprise with complex ERP needs, options like NetSuite or SAP Commerce Cloud are common. The right answer depends on order volume, channel mix, and whether you need fulfillment operations (labels, routing) or just financial order tracking.

What does OMS stand for?

Order Management System. In ecommerce, it refers to the software that captures, routes, and tracks customer orders across channels and fulfillment locations.

What is the difference between an OMS and an inventory management system?

An OMS manages the order lifecycle (intake → routing → fulfillment → tracking). An inventory management system manages stock levels (how many units exist, where they are, when to reorder). In Ordoro, both functions are combined in one platform — order fulfillment automatically decrements the correct warehouse's inventory count, and inventory writeback syncs updated quantities to all connected channels.

What is the difference between an OMS and a WMS?

An OMS handles order intake, routing decisions, and channel communication. A WMS (Warehouse Management System) handles the physical operations inside a warehouse — bin locations, pick paths, receiving workflows, labor tracking. For ecommerce sellers not running a large distribution center, Ordoro's OMS covers the necessary fulfillment coordination without requiring a full WMS. See: WMS Software for Ecommerce Brands

How does multichannel order management work in Ordoro?

Each sales channel connects to Ordoro individually. Orders from every channel import into a single queue — Shopify, Amazon, BigCommerce, WooCommerce, eBay, Etsy, Walmart. Your team works from one screen. Automation rules assign shipping methods and route orders to the right fulfillment location on import. Labels print in batch. Tracking posts back to each originating channel automatically.

How does Ordoro handle dropshipping order routing?

Each dropship product is assigned to a supplier in Ordoro. When an order arrives containing dropship items, Ordoro routes it to that supplier's Vendor Portal automatically. Mixed orders (some warehouse-fulfilled, some dropshipped) split automatically — warehouse items get a label, dropship items route to the supplier. Suppliers access their orders and post tracking numbers through the Vendor Portal without needing access to your full Ordoro account. See: How to set up and use the Vendor Portal

How does batch label printing work in Ordoro?

After automation rules pre-set shipping methods, select a group of orders and print all labels at once. Labels for dozens or hundreds of orders generate in one batch without clicking through each order individually.

Is there a free order management system?

Ordoro offers a free plan with basic order management for up to a certain monthly order volume. Paid plans start at $59/month and include automation rules, batch printing, barcode scanning, and full multichannel support. A 15-day free trial is available on any plan — no credit card required.